RETURNS & EXCHANGE
We, at Allin Exporters, are pride to offer the finest quality range of henna powders. This is what has enabled us to stand forefront in the industry for a long time. However, if the customer feels dissatisfied with any of our product, you can unhesitatingly return it to us within the 30 days of purchase. We claim to provide 100% money back guarantee provided the product you are returning is unused. Though, the refund process might take about 10 to 12 business days.
At the time of return & exchange of the product, the shipping charges which are involved in the returning process will be paid by the customer only. Also, the shipping cost mentioned on our website is the discounted price but we pay the original amount to the shipping company from our end. Well! That means, the customer will have to pay the original shipping price.
If we find any type of fault from the customer side such as providing the wrong address, wrong contact number, not collecting their product or anything, we are liable to charge the complete shipping cost from the customer.
In case of the unavailability of the product, its depiction or price changes, Allin Exporters preserves the full rights for the cancellation of the order. Even, the products that are expected to be delivered can be cancelled at any point of time in such case. However, the prior information is provided to the customer before the cancellation of the product order. There are no additional charges included for the cancellation process.
The customer retains the full right to cancel the order anytime before the delivery of the product by Consumer Support Services during the working hours. After dispatching the product, order will not be cancelled and customers will have to accept it in accordance with the terms & conditions. In case the payment of the product is failed, cancellation can be done.
PROCEDURE TO RETURN THE PRODUCTS
In case of damages, customers can return their product but they are required to go through the certain procedure. For the purpose of returning the product, some things are essential to be given by the customers including order number, picture of damaged product as well as detailed reason via emailing.
At the time of returning, the product must be in its original packing by Allin Exporters.